Terms and Conditions

Last updated: 20/07/2026

These Terms and Conditions ("Terms") govern the supply of coaching services and related digital content by [The Teetotal Trail Ltd], a company registered in [The United Kingdom] under company number [14548329], with its registered office at [20-22 Wenlock Road London N1 7GU] ("we", "us", "our"), trading as The Teetotal Trail Ltd.

By purchasing a programme, creating an account, or using our website or app, you ("you", "the Client") agree to be bound by these Terms. Please read them carefully before making payment.

1. Definitions

Programme means the coaching programme you have purchased, including any group calls, one-to-one sessions, community access, and digital materials described at the point of sale.

Services means the Programme together with any other service we agree to provide to you.

App means The Teetotal Trail application and any associated member area.

Platform means our website, the App, and any community channel we operate, including WhatsApp groups.

Start Date means the earlier of the date your Programme formally commences or the date you are first granted access to any Programme content, community, or session.

2. The Services

2.1 We provide identity-based coaching for adults who wish to change their relationship with alcohol or other substances.

2.2 The specific inclusions, duration, and price of your Programme are set out in the sales page, proposal, or written confirmation provided to you before purchase. That description forms part of these Terms.

2.3 We may make reasonable changes to the format, scheduling, or delivery of the Services, provided such changes do not materially reduce the overall value of the Programme.

2.4 Coaching is a collaborative process. We do not guarantee any particular outcome, result, or level of income, health, or wellbeing. Results depend on factors within your control.

3. Not Medical, Clinical, or Therapeutic Treatment

3.1 We are not a medical or clinical service. Our coaches are not doctors, psychiatrists, psychologists, nurses, or licensed addiction treatment providers, and nothing we provide constitutes medical advice, diagnosis, treatment, therapy, or crisis intervention.

3.2 The Services are not a substitute for professional medical care. You should consult a qualified medical practitioner before making any change to your alcohol or substance intake, before altering any prescribed medication, and in relation to any physical or mental health condition.

3.3 Withdrawal from alcohol or certain substances can be dangerous and in some cases fatal. If you are physically dependent, you must seek medical supervision before reducing or stopping intake. We are not equipped to supervise detoxification.

3.4 If you are experiencing a medical or mental health emergency, contact your local emergency services immediately. Our coaches and community channels are not monitored for emergencies and must not be relied upon for urgent support.

3.5 You confirm that you have disclosed to us any material health condition relevant to your participation, and that you are participating on the basis of your own judgement.

4. Eligibility

4.1 You must be at least 18 years old and have full legal capacity to enter into a contract.

4.2 We may decline any application, or decline to continue working with you, where we reasonably consider that the Services are not a suitable fit for your circumstances.

5. Booking and Payment

5.1 Prices are as quoted at the point of sale and are payable in the currency stated. Unless expressly stated otherwise, prices are exclusive of any applicable taxes, bank charges, or currency conversion fees, which are your responsibility.

5.2 Payment in full is due before the Start Date unless we have agreed a written payment plan.

5.3 Where a payment plan applies:

(a) you remain liable for the full Programme fee, and the plan is a concession as to timing only;

(b) instalments are collected automatically on the agreed dates using the payment method you provide;

(c) if an instalment fails, we may suspend your access to the Services until the arrears are cleared;

(d) if an instalment remains unpaid for 14 days, the entire outstanding balance becomes immediately due and we may refer the debt for collection, with reasonable recovery costs and interest added.

5.4 You are responsible for keeping your payment details current for the duration of the plan.

6. Cancellation and Refunds

Please read this section carefully. It is a material term of your purchase.

6.1 Immediate commencement. By purchasing, you expressly request that we begin supplying the Services immediately, and you acknowledge that access to Programme materials, community, and scheduling is granted to you straight away.

6.2 48-hour cancellation window. You may cancel your purchase and receive a full refund by giving us written notice within 48 hours of the time your payment is taken. Notice must be sent to [team@teetotaltrail.com] and is effective when received by us.

6.3 After 48 hours, all fees are non-refundable. Once the 48-hour window has closed, no refund, credit, or partial refund will be issued, whether or not you attend sessions, use the App, or engage with the community. This reflects the fact that places are limited, coaching capacity is reserved for you, and materials are released to you at the outset.

6.4 Statutory rights. Where you are a consumer, and the law of your jurisdiction grants you a statutory right to cancel a distance contract, that right is unaffected by clause 6.3 to the extent it cannot lawfully be excluded. By agreeing to clause 6.1 you request that supply begins during any statutory cancellation period and acknowledge that (i) you lose the right to cancel once the Services have been fully performed, and (ii) if you cancel during that period after supply has begun, we may charge a proportionate amount for the Services provided up to the point of cancellation.

6.5 No refund for non-attendance. Missed calls, unused sessions, and periods of non-engagement do not give rise to any refund, extension, or credit. Access is sold on an availability basis, not on a usage basis.

6.6 Termination for conduct. If we terminate your access under clause 10, no refund is payable.

6.7 Chargebacks. Initiating a chargeback or payment dispute in respect of sums properly due under these Terms is a breach of contract. We reserve the right to defend such disputes, recover our reasonable costs, and terminate your access.

6.8 Any refund granted at our discretion outside these Terms is made as a gesture of goodwill and does not vary this clause 6 or create a precedent.

7. Your Responsibilities

7.1 You agree to attend sessions punctually, engage in good faith, and give us reasonable notice if you cannot attend.

7.2 You are solely responsible for the decisions and actions you take during and after the Programme.

7.3 You agree to treat coaches, staff, and other clients with courtesy and respect at all times.

7.4 You will not share, resell, record, republish, or distribute any Programme content, session recording, or community material without our prior written consent.

8. Confidentiality and the Community

8.1 We will keep the content of your coaching sessions confidential, except where disclosure is required by law, or where we reasonably believe there is a risk of serious harm to you or another person.

8.2 Our group calls and community channels rely on mutual trust. What is shared in the group stays in the group. You must not disclose, screenshot, forward, or discuss outside the community anything shared by another member.

8.3 Breach of clause 8.2 is a serious breach of these Terms and may result in immediate removal without refund.

8.4 We may operate an anonymised or privacy-enhanced tier. Where you participate under such a tier, you remain bound by these Terms in full.

9. Intellectual Property

9.1 All content we provide, including frameworks, worksheets, recordings, App content, and written material, remains our intellectual property or that of our licensors.

9.2 We grant you a personal, non-exclusive, non-transferable, revocable licence to use that content for your own personal development for the duration of your access.

9.3 You may not use our content to create, market, or deliver a competing coaching or training service.

9.4 Testimonials, case studies, and results you share with us may be used by us in marketing in anonymised form. We will seek your written consent before using your name or image.

10. Suspension and Termination by Us

10.1 We may suspend or terminate your access immediately, without refund, if you:

(a) breach these Terms in a material way;

(b) behave abusively, threateningly, or disruptively toward any coach, staff member, or client;

(c) breach the confidentiality of the community;

(d) fail to pay any sum when due; or

(e) share, resell, or misuse our content.

10.2 We may also terminate the Services on reasonable notice if we conclude in good faith that continued participation is not in your interests or is beyond the scope of what coaching can safely provide. In that case we will refund a fair, proportionate share of any fee relating to Services not yet delivered.

11. Website and App

11.1 We aim to keep the Platform available but do not guarantee uninterrupted access. Access may be suspended for maintenance, upgrades, or reasons beyond our control.

11.2 You are responsible for keeping your login credentials secure and for all activity under your account.

11.3 Third-party tools we use to deliver the Services, including video conferencing and messaging platforms, are governed by their own terms and we are not responsible for their performance.

12. Limitation of Liability

12.1 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited.

12.2 Subject to clause 12.1, our total aggregate liability arising out of or in connection with the Services is limited to the total amount you have paid to us under the relevant contract.

12.3 Subject to clause 12.1, we are not liable for loss of profit, loss of income, loss of opportunity, business interruption, or any indirect or consequential loss.

12.4 We are not liable for any failure or delay caused by events beyond our reasonable control.

13. Data Protection

13.1 We process personal data in accordance with our Privacy Policy, which forms part of these Terms.

13.2 Where sessions are recorded, we will tell you in advance. Recordings are held securely and used only for the purposes notified to you.

14. Complaints

14.1 If you are unhappy with any aspect of the Services, please contact us at [team@teetotaltrail.com] so we can try to resolve it. We aim to acknowledge complaints within 5 working days and respond substantively within 20 working days.

14.2 Raising a complaint does not create an entitlement to a refund outside clause 6.

15. General

15.1 Entire agreement. These Terms, together with the sales description and any written proposal, form the entire agreement between us and supersede any prior discussion, promise, or representation not set out in writing.

15.2 Changes. We may update these Terms from time to time. Changes apply to purchases made after the updated Terms are published. Material changes affecting existing clients will be notified in writing.

15.3 Severability. If any provision is found to be unenforceable, the remaining provisions continue in full force.

15.4 No waiver. A delay in enforcing any right does not waive that right.

15.5 Assignment. You may not transfer your place on the Programme to another person without our written consent.

15.6 Third parties. No person other than you and us has any right to enforce these Terms.

15.7 Governing law and jurisdiction. These Terms are governed by the laws of [United Kingdom], and the courts of [United Kingdom] have exclusive jurisdiction, save that if you are a consumer resident elsewhere you may also be entitled to bring proceedings in your country of residence.

16. Contact

[The Teetotal Trail Ltd] trading as The Teetotal Trail [20-22 Wenlock Road London N1 7GU] Company number: 14548329 Email: [team@teetotaltrail.com]

By completing your purchase you confirm that you have read, understood, and agreed to these Terms and Conditions.